FAQ

Q: What products and services does John III.XVI LLC offer?

A: Hey there! At John III.XVI LLC, we pride ourselves on being your go-to craft store and apparel store. We've got supplies for personalized items, tailored just for you. We also, have pre-made Christian apparel and other items. Our inventory is filled with the best quality procuts you'll love. Most of our products are made with DTF - Direct to Film transfers & UV DTF. The more modern supplies to have a longer lasting and high quality gifting option. Plus, we offer special orders to help bring your unique creative ideas to life with our dedicated support.
Q: What is the exchange and refund policy at John III.XVI LLC?

A: At John III.XVI LLC, we offer exchanges and refunds within 30 days if the items are in original condition and packaging. Custom-made or personalized items can only be returned if defective. Contact customer service with your order details to start the process. Your satisfaction is our priority. Final Sales are non-refundable or exchangeable.
Q: What are the shipping methods available at John III.XVI LLC, and how long does delivery typically take?

A: At John III.XVI LLC, we offer a variety of shipping methods to ensure your crafting supplies reach you as quickly and conveniently as possible! Our standard shipping option typically takes 5-7 business days, perfect for when you're planning your next big project. For those in need of their items a bit faster, we also provide expedited shipping which delivers within 2-3 business days. And for our crafting enthusiasts in a hurry, our express shipping guarantees your package will arrive in just 1-2 business days. We also offer free standard shipping on orders over $50 as a token of our appreciation for your support. Whether you're stocking up on materials for a workshop or just adding a few new supplies to your collection, we've got a shipping option that will fit your schedule!
Q: How can I track my order from John III.XVI LLC?

A: At John III.XVI LLC, we understand the importance of knowing the status of your craft supplies order. After you make a purchase, you will receive an order confirmation email containing an order number and a tracking link. Simply click on this tracking link, and it will redirect you to a page where you can view the real-time status of your shipment. If you have not received a confirmation email or you encounter any issues accessing your tracking information, please contact our customer support at John.III.XVI.LLC@gmail.com with your order number, and we will assist you promptly. Rest assured, we are committed to ensuring your craft supplies reach you quickly and reliably.
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